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Contour - Cisco 9865 HDC outputs - HDMI & component work same time?

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I have the HDMI connected to my 4K Oled, and I've connected my Slingbox 350 to the component outputs but it is not picking up a signal. Cox tech support told me one or the other, but I saw someone else was able to get both outputs working simultaneously. My older Slingbox does not have HDMI so I can't connect from DVR and pass through to the TV. Do I have to upgrade to the new Slingbox, or is there a way to get this DVR to output on both? Heath Edge, If you're around you're the poster I came across that got this to work. Thanks, guys...

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