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[VA] only getting 30 Mb/s download on Premier tier

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it started maybe a week ago. i don't know why i get this cap at 30 Mb/s and all 8 channels are connected. can one of the cox techs check my line signals? i tried reseting the modem, but no luck. still get the same speeds. i also chatted with cox and they also reset the modem, but nothing. thanks!

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