So I was able to get a new modem added to my account via online chat support. I tried to call and do it, but I wasn't sure if I was being put into a call queue or not because it said it was sending me to a representative and then I sat on the phone for 15min in complete silence. No hold music or anything like that, so I ended up hanging up. Each call back brought me to the same silent hold.
Anyways... I need to remove my old modem from the account. Online chat support apparently isn't able to remove modems from accounts. I need to give this old modem to a friend who needs an upgraded modem for his faster speed upgrade a la Cox.
I also want to remove it from my account because Monday I talked to online chat support who couldn't help me because it was a billing issue, but then I suspect the tech I talked to either accidentally or worse purposefully switched my active modem to an old modem that was on my account shortly after our chat session (I get notifications when IoT devices at my house are disconnected from the internet). I also received an e-mail shortly after that, saying that a Cox rep changed the password to my account, which I had to reset today to log in and start another online chat. Not sure why a rep would have done that, but seems very weird that both of those things happened right after my online chat with one... I had to call to get my modem swapped over and the tech on the phone removed the old modem from my account so it wouldn't happen again.
So since I am having problems calling in and online chat support isn't able to remove modems apparently, is anyone able to help me out with that? Maybe figure out why a rep may have changed my modem and my account password as well? Do Cox HSI techs still frequent this forum? Any help is appreciated. I would try calling again but every time I do it seems to not put me in a call queue anymore so... yeah.
Thanks in advance!
↧