hi! i've been a LONG time cox subscriber (phx area) and a subscriber to their ultimate line since november 2015. when I signed up I was informed that the ultimate line has a 2TB cap and i checked this after subscribing by checking the data usage meter. last time I checked was a few months ago showing, at the time, using ~1.2tb of my cap. we have two ruko's and streaming youtube, hulu, netflix, and prime since cutting cable to save money and honestly we have been more than pleased. we don't miss cable at all. but with the increased bandwidth we upgraded to the highest tier available in our area... which is ultimate.
well this past week I decided to randomly check my usage and my meter has been unavailable. telling me:quote:Your Data Usage Meter is not available at this time, please try again later. We apologize for any inconvenience.
Your data usage meter allows you to monitor your household's daily, monthly or historical data usage. For more information about data plans and usage, please visit www.cox.com/datausage.
i noticed a link underneath the meter stating "Data Plan & Usage Support" and I was curious to see if things changed so I clicked on it... taking me to:
http://www.cox.com/residential/support/internet/article.cox?articleId=%7b2fd6ccb0-b13a-11df-4be3-000000000000%7d
stating:quote:Last Updated: Wed, 31 Aug 2016
Starter
200 GB
5 Mbps / 1 Mbps
Essential
250 GB
15 Mbps / 2 Mbps
Preferred
350 GB
50 Mbps / 5 Mbps
Premier
700 GB
100 Mbps / 10 Mbps
Ultimate
1000 GB
200 Mbps / 20 Mbps
Note: 300 Mbps / 30 Mbps in select areas
Gigablast (Where Available)
2000 GB
1 Gbps / 1 Gbps
did they SERIOUSLY gimp ultimate down to 1TB?? i remember it stating "ultimate and gigablast 2TB" prior to august! what frustrates me even more is gigablast ISN'T EVEN available in my area! so even IF i wanted to upgrade to gigablast for MY OLD DATA CAP and increased speeds I CAN'T.
I NEVER received a notice in the mail nor an email from cox telling me my data cap HAS BEEN LOWERED or was GOING TO BE. on top of that my monthly bill just increased by an extra $20! so apparently I LOST 1TB worth of monthly allowance and HAD MY BILL increased by $20. I've been a cox LOYAL customer since 2005! OVER a decade. COME ON COX.
now i'm also starting to question what the cox rep told us MULTIPLE TIMES when we upgraded from preferred to ultimate about being upgraded to gigablast for free once it comes into our area.
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