My household was beginning our third week of a Cox triple bundle when flood water claimed our street. Inside the water level topped off at a shade under 3 feet. Needless to say, all of our TVs, Blu-Ray players, Contour STBs, a Roku 3, Roku stick, Fire stick and pretty much everything else under that 3 feet got thoroughly wet. I thought this was an ideal time to call Cox to cancel, as we were within out initial 30-day trial period.
What I didnt expect, and probably should have, was Cox policy regarding the many thousands of subscribers who are also flood victims.
I was informed that my account would be put on hold for 9 months, after which, hopefully most folks will be back on their (dry) feet again and Cox would re-assess the situation. I was also informed that the initial 12 month price protection would resume or pick up where it left off, and not be affected by the account hold time period. When were ready to resume service well have all new equipment.
In this area the only internet options are Cox and AT&T DSL. Despite years-old promises, fiber doesnt have all that large a footprint. This move by Cox will undoubtedly cost them subscriber money until insurance claims and repairs are over. I wish the disaster never happened (as do tens of thousands of other residents), but to my mind, this is one less thing to worry about.
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