I'm so tired of dealing with this. All I want is a dependable connection to the internet that does not require hours of my time.
Started having intermittent speed and latency issues about a month or so ago. Upgraded to Ultimate (200/20) and started on the customer service hamster wheel last week. Several hours of CS phone calls and 3-4 site visits later my speeds seemed to be tolerable and more stable.
Upon running and showing him a speed test at cox.com, the first field tech replied, "I'm gonna be honest with you. I have no idea what I'm looking at right now" and "My job is to make all these little lights green". Site visit didn't last long.
The second field tech was much more competent and said he found a large amount of interference on the drop line from the tap to the house. He replaced it and my problems continued.
The third field tech said he replaced a bunch of bad connections at the tap and my problems should go away. He was here on January 12th and my connection and speeds have been better until this morning.
My upload speeds have been roughly a fourth of what they should be since this morning. I have rebooted the modem, router, and computer several times. I have tried both wired direct to the modem and wireless connections.
Just called Customer Support to be walked through automated modem reboot sequence. That seemed to fix my upload speeds just long enough for me to hang up the phone, reboot the modem and router, and sit down in my chair.
I would jump ship in a heartbeat if I had another option for HSI in my location.
[att=1]
[att=2]
traceroute to google.com (216.58.218.174), 64 hops max, 72 byte packets
1 10.0.1.1 (10.0.1.1) 2.333 ms 1.816 ms 1.141 ms
2 10.30.72.1 (10.30.72.1) 11.149 ms 9.055 ms 7.787 ms
3 184.189.159.176 (184.189.159.176) 10.438 ms 10.328 ms 9.261 ms
4 ip24-249-36-18.br.br.cox.net (24.249.36.18) 11.706 ms 11.173 ms 11.462 ms
5 dalsbprj02-ae2.0.rd.dl.cox.net (68.1.2.121) 22.178 ms 26.157 ms 24.958 ms
6 72.14.212.237 (72.14.212.237) 20.962 ms 20.884 ms 21.262 ms
7 66.249.95.164 (66.249.95.164) 21.902 ms 22.253 ms 19.474 ms
8 * 209.85.246.211 (209.85.246.211) 22.701 ms 23.887 ms
9 dfw06s46-in-f174.1e100.net (216.58.218.174) 21.884 ms 20.942 ms 27.531 ms
My setup is Arris 6183 + Apple Time Capsule/Airport Extreme 6th generation wireless router.
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