Details:
Modem: Surfboard SB141
Router: Medialink MWN-WAPR300N
(Both are relatively new)
Right before we moved, we were facing a very unstable internet connection which was fixed by replacing our old SB5120 modem with the new SB6141. Then we moved to a new apartment. After we settled in and a technician from Cox set up the TV cable and the internet, I started to notice internet problems a few days later.
Issue:
Our internet speed is a stable 60 Mbps (on speedtest.net) when it's operating correctly. Then it becomes very unstable at seemingly random times, dropping the speed down to 6 Mbps due to average of all the ups and downs on speedtest.net. Often, speedtest.net will show a slightly unstable internet speed of 20-30 Mbps.
More info:
- In video games, I often see that my ping spikes up to 700-900 when I'm experiencing this connectivity issue.
- As a test, I immediately connected the ethernet cable directly to the modem when the problem occured. When I do this however, the connection shows ethernet but no internet (yellow warning triangle next to ethernet icon) which forces me to reset my modem + my laptop. After rebooting, speedtest shows me a stable connection. Then I reconnect my modem to my router which forces me to unplug everything AGAIN, and then speedtest.net shows an unstable connection. I've only tested this a couple of times and I'm not sure if my router is the problem or if the issue is resolved during the time spent resetting modem/router.
Any help is appreciated!
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