Basically I am reprovisioning a modem that on an account I closed 18 months ago.
Installer provisioned with the mail office, but the modem will not register. I am still sick in the captive activation portal. Logs show unrecognized OID.
Spoke with CS about the modem possibly still being associated with prior account. They assured me multiple times that it is not associated with old account and it is correctly provisioned with the new account. What makes me suspicious is because they say "that can't happen"
Any thoughts?
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