ETA: Not terrible anymore:
[att=3]
[att=4]
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Slowness started within the last few days (as did some road construction in my area - did they cut a line?).
Multiple resets to default of the modem all along the way.
http://myaccount.cox.net/internettools/speedcheck/speedcheck.cox shows Test Timed Out, every single time.
Desktop wired through router:
Tablet wireless through router:
[att=2]
Desktop wired to cable modem directly:
[att=1]
SB6141 make and model of cable modem
WRT54GL make a model of router
Preferred, 50/5 cox speed tier
38-39 downstream SNR, 1-2 downstream power. 41-41 upstream power. signal levels from »192.168.100.1 at several intervals during the day, especially as the slowness is occurring
connected directly to wall line. IIRC, when we moved in, that same wall line was poorly connected to a behind-the-wall splitter in another room, and a Cox tech fixed it. hasn't been touched the ~2 years since. if they have splitters and if the cable modem has been plugged into a line directly from the wall (bypassing all splitters and surge protectors)
see above several speed tests to various locations close to where they reside (if applicable, »test.lvcm.com)
n/a smokeping results or pingplotter output to various sites that they perceive packet loss to (if applicable)
no has the user tweaked (»/tweaks)
direct the user to post the symptoms here, but refer them to local support based on the thread »[ALL] Cox Forum Support Authorized
wired and wireless have similar terrible upload speeds are you connected wired or wireless?
yes, see above have you tested speeds bypassing router?
no are other services such as phone or tv affected?
I know it need the MAC address of your modem while not at home? Go to the Cox home page for your area (»www.cox.net and enter your zip), my account, internet tools, manage computers
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