I am a Cox Business customer in Orange County
When we first had intent and phone connected the business was a construction site, and the phone cable(s) were literally hanging from the ceiling so never formally connected.
We are now (close to) up and running and I want to get the telephone connected
Situation:
There are 2 x Cat5E cables in the ceiling space (above the hardlid)
I put Cat5E ethernet connecters on them - T568B
I then placed a coupler on the cable (http://www.microcenter.com/product/332522/Telco_RJ-45_Female_to_Female_Coupler)
I then connected my phone (RJ 1) to the coupler (RJ45) (http://www.vtechphones.com/products/product_detail/1601)
Problem:
When I connect one of the cables the phone on the base station says - NO LINE
When I connect the other cable the phone on the base station says - Handset 1. I took this to mean something was working......
But no dial tone.... and I can't call out (obviously)
I know there are quite a few points of failure with the above. Any thoughts/hints from anyone as to what to look at?
I am happy to get Cox/Contractor to come in, but we are under huge time crunch and I do want to save a few $s if possible.
Areas of concern that I can think of:
1 - Something at the back end central phone board for the shopping center - not connected
2 - My Ethernet connector is not done correctly
2a - Wired incorrectly (I.e. not working)
2b - Pin outs incorrect
3 - The coupler is causing a problem
4 - The VTech phone is the problem
Any help appreciated
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