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[AZ] TERRIBLE connection for months. COX is of no help

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Slow loading speeds, high latency on games, high latency on Traceroutes. How do I figure out my problem? I have had cox replace the modem, I have replaced the router, I have ran a new Cat5 line to my PC Can anyone give me some advice on what my options are or help me diagnose the problem? Here's a Tracert to Google.com 5 minutes ago Tracing route to google.com [74.125.224.96] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms www.routerlogin.com [192.168.1.1] 2 115 ms 177 ms 203 ms 10.128.64.1 3 362 ms 426 ms 368 ms 100.127.68.26 4 170 ms 300 ms 100 ms 70.169.74.56 5 168 ms 277 ms 128 ms langbprj02-ae6.0.rd.la.cox.net [68.1.5.139] 6 45 ms 27 ms 58 ms 72.14.215.221 7 31 ms 32 ms 67 ms 216.239.51.31 8 120 ms 78 ms 150 ms 209.85.250.245 9 329 ms 587 ms 322 ms lax02s19-in-f0.1e100.net [74.125.224.96]

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