Since the nice representatives have been unable to answer mine and others questions on the stability of the website on the official forum, I thought I would try here. Also I can't post there since the site is down again right now.
The problem is 10-20 times a week, for anywhere from 5min to several hours, the site will appear to go down. I can ping it, tracert, and even check with isitdown.com and they all say everything is ok. But on multiple computers and browsers, I will be in the middle of browsing the forum and it will lock with a hour glass. Sometimes if I hit escape the site will come up immediately, as it got stuck loading. Sometimes I have to hit escape and F5 a couple times. Sometimes non of that works. I believe when they made the site they copied the javascript for the page header and footer from ww2.cox.com and the engine the support site uses it can't manage it. Probably messy code? Anyone have any thoughts?
Tracing route to forums.cox.com [50.57.196.159]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
2 9 ms 9 ms 9 ms 10.2.48.1
3 13 ms 9 ms 9 ms ip98-190-160-114.ri.ri.cox.net [98.190.160.114]
4 9 ms 9 ms 12 ms ip98-190-33-123.ri.ri.cox.net [98.190.33.123]
5 33 ms 34 ms 36 ms 68.1.4.42
6 34 ms 33 ms 35 ms bbr1.ord1.rackspace.NET [206.223.119.14]
7 * * * Request timed out.
8 33 ms 35 ms 35 ms 50.56.6.255
9 34 ms 35 ms 35 ms core1-CoreA.ord1.rackspace.net [184.106.126.125]
10 34 ms 35 ms 35 ms aggr501a-1-core1.ord1.rackspace.net [184.106.126
.21]
11 35 ms 34 ms 33 ms 50.57.196.159
Trace complete.
[att=1]
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