I was chatting with cox when we got disconnected.
Does anyone else have this problem?
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You are now chatting with 'Lyanne O.'.
Lyanne O.: Welcome to Cox Online Technical Support. My name is Lyanne and I will be assisting you throughout this chat session.
Lyanne O.: I understand that you are having difficulties regarding your internet service. Is that correct?
myron: yes
myron: I cannot reach www.giganews.com
myron: everything else is fine
Lyanne O.: I do apologize for this inconvenience.
myron: downforme.org says the site is fine
Lyanne O.: Do you try by delete cookies?
myron: yes
myron: I cannot ping the site at all
Lyanne O.: Let me verify that for you.
Lyanne O.: To better assist you, I will need the following information: 1. 10-Digit Phone Number as it is listed on the account. 2. Your full name as it is listed on the account. 3. Your complete home address where the service is located.
myron: xxxxxxx
myron: xxxxxxx
myron: xxxxxxxxxxxxx council bluffs iowa 51501
Lyanne O.: Thank you for all the information you have provided me. This will take me a moment while I look up your account information.
myron: okay
Lyanne O.: Thank you.
myron: Can you tell me if COX block any websites?
Lyanne O.: No, Sir we do not block any website.
myron: Good to know
myron: Then it is likely just a router problem
Lyanne O.: :)
Lyanne O.: Let me verify your signals.
myron: my signal is fine
myron: I am watching netflix and typing to you.
Lyanne O.: How many computers are connected to the router?
myron: 3
Lyanne O.: You can reset it.
myron: then I can't chat
Lyanne O.: We are available 24/7 do not worry.
Lyanne O.: We are here to assist you.
myron: its not my problem
myron: C:\Users\.lkj>tracert www.giganews.com Tracing route to www.giganews.com [216.166.99.133] over a maximum of 30 hops: 1 1 ms 2 ms 1 ms 192.168.2.1 2 10 ms 8 ms 8 ms 10.101.0.1 3 8 ms 8 ms 9 ms 68.13.10.165 4 17 ms 8 ms 8 ms 68.13.9.121 5 61 ms 58 ms 58 ms chndbbrc02-pos0103.rd.ph.cox.net [68.1.0.244] 6 66 ms 56 ms 77 ms ip70-167-150-42.at.at.cox.net [70.167.150.42] 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete.
myron: tracing the route my request gets to your router 70-167-150-42
myron: then stops
Lyanne O.: May I know an example with a website that you are having problems?
myron: the website is www.giganews.com
myron: cox says the site is down
myron: downforme.org says the site is fine
Lyanne O.: It is when you try to log in or something or the problem is when you access directly?
myron: if I type "www.giganews.com" into my firefox browser COX replys after a long time "the connection has timed out"\
myron: the same problem with chrome
Lyanne O.: The website keeps "loading" and then you see that message or you are able to access fine and after some time you receive the message?
myron: The website keeps loading and I can never get thru
Lyanne O.: May I know if you have the same problem when plugging the computer directly to the modem?
myron: no I won't do that
Lyanne O.: Give me a moment, please.
myron: can you successfully ping www.giganews.com?
Lyanne O.: Yes.
myron: I suspect that is just my neighborhood thing
myron: are you in omaha?
Lyanne O.: No.
myron: okay
Lyanne O.: Thank you.
myron: Your welcome. I pay $10 a month for this site and I haven't got to use it yet.
Lyanne O.: Allow me just a minute, please.
myron: 8:09 is anything happening?
You are not currently in a chat session.
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