I am very frustrated with Cox for the last two months service has been intermittent, failed, or just slow. I have called tech support and Wow, what a difference from a year ago.
A year ago I had no problems in getting the system installed, the tech ran new cable from the modem direct to the backyard box, everything was great, speed tests on multiple locations was excellent, got what I paid for.
A couple of months later, my modem failed and I had to replace it on a Saturday night. Tech support were able to get it talking to the world very quickly. Moved my tier of service up to Cox Premier to get better Netflix, all was good.
About eight months ago the speed started to go erratic and I had a tech come out, found a lot of corrosion in the terminal box, green tube like thing in the back yard, tech replaced the splitter and said he would put in a ticket to have it replaced.
Never replaced, signal degrades or goes down when it rains, called Cox and was asked if the tech was a contractor or one of their employees - No frigging idea he had a Cox shirt on and was driving a Cox van. This was the first crack in the good impression.
Internet kept getting worse, then got better when the premier upgrade to 100 down 10 up was rolled out, then it went to crap again. Just ran a speed test on Ookla and got 0.7 up and 1.14 down, tried other test sites just as bad, see comment about Ookla under speed test.
About a month ago, I had a long discussion with tech support and they said they would send someone out to check things out. Got a call from the tech, on the wrong day, to say he could not find the address. WTF, there are things called maps, Google earth, or GPS that shows the city, subdivision, street, and even the house. Called tech support ticket was closed by the tech as no fault found.
Yesterday evening, no internet, called tech support and was told that they could send someone next Wednesday, lots of apologies, can see the problem, its on their side, basically you are stuck until it either starts working or our sainted tech appears on Wednesday. basically "It sucks to be You" was the impression I got. At the end of the conversation I was told that it would be "escalated" and I should get a call from a senior tech tomorrow. It's now afternoon, I have stayed in all morning and no call yet.
This is no way to treat a customer and expect them to stay when options arrive.
Motorola Surfboard DOCIS 3
Netgear N900
Cox Premier 100/10
My speed test with Ookla consistently shows 0.7 up and 1.14 down, Garbage!!!. I used other sites but was told by the tech that Ookla is the "Only Recognized by Cox and is The Best Global Test Site" Wow Fantastic.
No splitters wired by cox directly to the termination point in the back yard
No tweaked (»/tweaks) or twerks
Connected bot ways wired and wireless
have you tested speeds bypassing router - Yes no change
are other services such as phone or tv affected - Yes Netflix etc. is useless?
Will not post MAC address on open forum but here's the error file from the modem
Sep 20 2014 22:16:31 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=b0:77:ac:8e:dc:ab;CMTS-MAC=00:14:f1:eb:32:9f;CM-QOS=1.1;CM-VER=3.0;
Sep 20 2014 22:16:31 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=b0:77:ac:8e:dc:ab;CMTS-MAC=00:14:f1:eb:32:9f;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:22 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b0:77:ac:8e:dc:ab;CMTS-MAC=00:14:f1:eb:32:9f;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:14 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=b0:77:ac:8e:dc:ab;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Sep 20 2014 19:27:45 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=b0:77:ac:8e:dc:ab;CMTS-MAC=00:14:f1:eb:32:9f;CM-QOS=1.1;CM-VER=3.0;
Sep 20 2014 19:27:45 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=b0:77:ac:8e:dc:ab;CMTS-MAC=00:14:f1:eb:32:9f;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:14 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=b0:77:ac:8e:dc:ab;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Sep 20 2014 19:07:47 6-Notice N/A MDD Recovery following MDD Loss;CM-MAC=b0:77:ac:8e:dc:ab;CMTS-MAC=00:14:f1:eb:32:9f;CM-QOS=1.1;CM-VER=3.0;
Sep 20 2014 19:07:22 5-Warning T202.0 Lost MDD Timeout;CM-MAC=b0:77:ac:8e:dc:ab;CMTS-MAC=00:14:f1:eb:32:9f;CM-QOS=1.1;CM-VER=3.0;
Sep 20 2014 19:07:22 5-Warning N/A DS Partial Service Fallback: MDD Lost-> CM in DOCSIS 3.0 Recovery Mode ;CM-MAC=b0:77:ac:8e:dc:ab;CMTS-MAC=00:14:f1:eb:32:9f;CM-QOS=1.1;CM-VER=3.0;
Sep 20 2014 19:07:22 5-Warning T202.0 Lost MDD Timeout;CM-MAC=b0:77:ac:8e:dc:ab;CMTS-MAC=00:14:f1:eb:32:9f;CM-QOS=1.1;CM-VER=3.0;
Sep 20 2014 19:07:22 5-Warning N/A DS Partial Service Fallback: MDD Lost-> CM in DOCSIS 3.0 Recovery Mode ;CM-MAC=b0:77:ac:8e:dc:ab;CMTS-MAC=00:14:f1:eb:32:9f;CM-QOS=1.1;CM-VER=3.0;
Sep 20 2014 19:06:41 6-Notice N/A MDD Recovery following MDD Loss;CM-MAC=b0:77:ac:8e:dc:ab;CMTS-MAC=00:14:f1:eb:32:9f;CM-QOS=1.1;CM-VER=3.0;
Sep 20 2014 19:06:34 5-Warning T202.0 Lost MDD Timeout;CM-MAC=b0:77:ac:8e:dc:ab;CMTS-MAC=00:14:f1:eb:32:9f;CM-QOS=1.1;CM-VER=3.0;
Sep 20 2014 19:06:34 5-Warning N/A DS Partial Service Fallback: MDD Lost-> CM in DOCSIS 3.0 Recovery Mode ;CM-MAC=b0:77:ac:8e:dc:ab;CMTS-MAC=00:14:f1:eb:32:9f;CM-QOS=1.1;CM-VER=3.0;
Sep 20 2014 19:05:45 5-Warning T07.0 RCS Partial Service;CM-MAC=b0:77:ac:8e:dc:ab;CMTS-MAC=00:14:f1:eb:32:9f;CM-QOS=1.1;CM-VER=3.0;
Sep 20 2014 19:05:44 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=b0:77:ac:8e:dc:ab;CMTS-MAC=00:14:f1:eb:32:9f;CM-QOS=1.1;CM-VER=3.0;
Sep 20 2014 19:05:44 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=b0:77:ac:8e:dc:ab;CMTS-MAC=00:14:f1:eb:32:9f;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:14 6-Notice N/A Cable Modem Reboot due to T4 timeout ;CM-MAC=b0:77:ac:8e:dc:ab;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Sep 20 2014 19:03:45 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:77:ac:8e:dc:ab;CMTS-MAC=00:14:f1:eb:32:9f;CM-QOS=1.1;CM-VER=3.0;
↧