Has anyone else had this sort of situation?
For the last 3-4 months my household has been having occasional bouts of extremely high packet loss. Software requiring an always-on connection was unusable, browsing was somewhere between extremely annoying and impossible. This would last for about 20-40 minutes before things went back to normal and we had great service.
I sent an email off to Cox and never got a reply. For various unrelated reasons, I believe they did see it though.
Things seemed to get better for the next couple of weeks. Just recently though it started up again. Another email, so far no reply. I'd been using ping plotter to keep an eye on things, but it took my roommate to use the non-free version of it to see the long term graph of the packet loss. Turns out it's almost like clockwork, every 6 hours. Somewhere +/-10 minutes of 5 am/pm and 11 am/pm we experience that ~30 minute period of high packet loss.
I was hoping there might be others with this experience and if so, perhaps they could share with me how and with what language I might direct my local cox support personnel in the right direction?
I can almost completely rule out my own hardware. Router has been replaced 3 times, and been removed from the equation entirely, to no effect. Modem has been replaced, no effect. 4 different computers tried hard wired to the modem, all the same. Might be wiring, but this is perhaps one of the simplest wiring situations ever. From the outside box on the pole, about 4-6 feet through a wall and into the modem. No other cable wiring in the house at all connected to the system.
Thanks for your attention. I'll continue to keep bugging Cox and threatening to switch to AT&T(the only other choice here, but they have their own problems.)
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