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slow speed; no answers from cox support

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I keep e-mailing cox support to no avail. I have Cox Premier and should be getting 100mbps down, instead I regularly hover around 53Mbps (according to their speed test under my account->internet tools). Why am I paying so much for subpar performance? Typically in the evening after 8 PM, everything slows down to a crawl and my modem (DCI3825) becomes non-responsive until I restart it. Anybody have any ideas? --rk

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