I've been with Cox for about 5 years now and quite frankly I never had an internet issue until about seven months ago when my speeds started plummeting at night. 4 techs out and hours spent contacting Cox support hasn't resolved my issue. Last week I was finally put down to be contacted by the Cox Advocate Group (or CAG as the reps like to call them) which made me a bit hopeful that this issue was coming to an end. However, at this point I feel it's a little too late and I'm done being patient with Cox. I was told by CAG that it sounded like a saturation issue in my area and that it may take 1-3 months to get the issue fully resolved. Now the neighborhood I live in is fairly new and was built with FiOS in mind. I'm seriously thinking about switching over but they only offer the 25/25 Mbps package where I live. I have the Ultimate tier now and it's great when I can get the 150 Mbps but I don't get anywhere near those speeds at night. We're talking 10 Mbps max from 6-11 PM. I know that fiber is a more reliable and stable connection but I'm torn on whether I should take the plunge.
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