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Issue with losing connection - Cox's suggestion, buy new

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Greetings - I haven't been on the forums in a while, but was wondering if someone could help. I have a friend who is being disconnected every day. She calls Cox, they reset everything, tell her to buy a new router and the cycle continues. Can you look at the modem info below and ID whether this looks correct? I don't think the router or modem is bad. She has low latency and a good connect, but everything goes bad in the night. Thanks in advance for your feedback. Downstream Value Frequency 855000000 Hz Signal to Noise Ratio 37 dB QAM QAM256 Network Access Control Object ON Power Level 9 dBmV Time Priority Code Message 2014-06-22 09:32:27 5-Warning D103.0 DHCP RENEW WARNING - Field invalid in response 2014-06-22 09:32:27 5-Warning DHCP: Renew: Another TFTP server IP address 2014-06-21 21:32:27 5-Warning D103.0 DHCP RENEW WARNING - Field invalid in response 2014-06-21 21:32:27 5-Warning DHCP: Renew: Another TFTP server IP address 2014-06-21 09:34:14 7-Information Time of day - retrieved The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

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