I bought a new modem. Just wanted to share a tech support chat from my attempt to provision it:
Thank you for choosing Cox Communications. A representative will be with you shortly.
You are now chatting with 'Arelis G.'.
Arelis G.: Welcome to Cox Online Technical Support. My name is Arelis. I will be assisting you throughout this chat session.
Arelis G.: I understand you are having problems with your Internet service. Is that correct?
Margaret Roach: yes, I need to provision a new modem
Arelis G.: To get a new modem Margaret you will be able to go to any of our COX Stores.
Arelis G.: Immediately they will be able to assist you in this matter.
Margaret Roach: I already bought a new modem
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